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We reply to messages about content on this site: corrections and factual errors, requests for updated screenshots or payment lists, press and media queries, and comments about our editorial policy. If you have spotted a bonus term that no longer matches what Tonybet publishes on its own site, or an app version that has since changed, please send us the exact URL and we will look at it before the next weekly review pass. We also receive occasional questions from prospective authors — those go to our editor and are usually answered within a fortnight, depending on workload. Anything relating to live account access, stuck deposits, withdrawal delays, KYC verification, self-exclusion or complaints against the operator has to go to Tonybet directly, because only the operator can act on those requests. We list the operator channels below so you know where to look.

Editorial email is monitored on business days between 09:00 and 18:00 UK time. We aim to reply within two business days; corrections that affect the accuracy of a live page are prioritised and typically actioned within twenty-four hours. Requests that need input from a second reviewer — for example an updated screenshot from the Tonybet app or a fresh check of withdrawal timings — can take up to a week during busy sporting periods when we are also updating live review pages. If you have not heard back within five business days, please assume the email did not arrive and try again through the alternative address on our team page. We do not use auto-responders because they tend to hide the fact that a message never actually reached a human.

The fastest way to reach the editorial team is by email at the address listed in the footer of every page and on the team card of the individual author who wrote the article you are commenting on. We do not run a support hotline or a live chat, and we do not use social media direct messages for account-related matters. If you would prefer a postal address for a formal request — for example a right-to-be-forgotten notice under UK GDPR — the registered office of our editorial operator is printed in the site footer. For anything related to Tonybet's own account systems, please use the operator's on-site live chat, their support email, or the phone number listed on their contact page rather than sending it to us.